Interview by IBS Software Services with Ursula Silling, CEO & Founder of XXL Solutions, at the CGI Meeting in London, 5th September 2016. Topics cover innovation and digital transformation as well as big data in the aviation industry.
We believe that the areas of customer experience, ancillary revenues, technology and digital and innovation are key for any organisation today to create sustainable success - and even to survive. Just a me too product is not enough. And tough market conditions and changing customer behaviour require new approaches and courage to change.
In our blog we add food for thought: latest insights and best practices around the areas of customer, loyalty, ancillary revenues, revenue management & pricing, sales transformation, network planning, data analytics, technology, innovation, successful examples of business transformation. We also report about discussions from interesting conferences.