Contact Us

Use the form on the right to contact us. Someone from the team will be in touch shortly. 

For any further queries directly to the CEO and owner, you find all the contact details for various channels of Ursula Silling here

34 Comercialstrasse
Chur, GR, 7000

Boutique consultancy with tailor made solutions fit for the 21st century: 

digital, customer experience, loyalty and ancillary revenues

sales & distribution, revenue management, competitor & market watch

innovation, change management, transformation


We believe that the areas of customer experience, ancillary revenues, technology and digital and innovation are key for any organisation today to create sustainable success - and even to survive. Just a me too product is not enough. And tough market conditions and changing customer behaviour require new approaches and courage to change. 

In our blog we add food for thought: latest insights and best practices around the areas of customer, loyalty, ancillary revenues, revenue management & pricing, sales transformation, network planning, data analytics, technology, innovation, successful examples of business transformation. We also report about discussions from interesting conferences. 

Personalisation for delivery - it was about time

Ursula Silling

Buying online used to be great - but followed many issues with delivery. You bought online in the first place because you wanted flexibility.

Good that @DHLPaket solved this: meeting clients' preferences by personalising your delivery experience. You teceive an sms with a link to a world of choices - when to deliver, where to deliver. 

Online sales will be fun again! 


#digital   #innovation #customerexperience