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Information Technology

Information Technology

Information technology tools are crucial for an airline and for any service provider to ensure efficient working processes and the expected levels of customer service. They can be the key to future success. We can help to choose and implement the right information technology for your business model and size, offering a lot of experience for all the major commercial and service related parts of your business.

In many companies, the know how for a proper specification and evaluation of today’s and of the future requirements quite often is not sufficient. In other cases, if the understanding of requirements is quite good, there might be certain influences of the team members by existing or potential providers, which can lead to biased evaluation of the pros and cons of the solutions. In many cases, users also tend to want the best possible functionality, even though for the type of business model this might simply be an overkill.

We as an independent company not providing the IT solutions can help to choose in the best interest of the company. We cover a large variety of areas:
  • new reservation system or a whole PSS suite incl. check in system
  • digital solutions including website and mobile development, web design, IBE and retail tools, email campaign management, image and footage database and related tools
  • web shop solutions
  • retailing solutions
  • payment solutions
  • revenue integrity solutions
  • database / business analytics approach and software support
  • CRM and loyalty, call centre and complaint management solutions, other customer management tools
  • revenue management and pricing solutions
  • schedule and pricing distribution
  • network development
  • staff travel and other workflow solutions

Or maybe you just want to understand all the elements required to achieve certain goals. We get light and transparency for you. We have the experience with the systems in the context of different business models and different sizes of company, thus being able to help you to choose what is best for your business, not overloading but ensuring that revenues can be achieved in an efficient way.

And even more, we can provide support for the contract negotiations and implementation, as due to reduced staff numbers quite often the additional resources for the critical implementation phase are not available, risking the quality of the implementation.

In order to have a successful operation and contract management, the governance and the supplier management is also critical. We can provide some good guidelines, KPIs and contract management support in order to ensure that the whole project is lead into a successful and measurable operation.