Outsourcing
Let the experts do the work for you - and increase quality, revenues, customer service whilst saving cost. Do not worry about the complexity anymore or whether the team members are really fully utilised. Just tell us what your targets are, we agree the strategy and do the job.
Subscriptions and fixed outsourcing packages
- XXL Revenue: Focus on a quick win in revenues by developing and managing an ancillary revenue strategy concept
- XXL Customer: Package including process set up to put the customer at the heart of the organization for sustainable growth and profitability, understanding customer expectations, real time customer satisfaction measurement and follow up, customer service training, customer focus groups
- XXL People: Package including process to put your staff at the centre of your business, leading to more commitment , higher efficiency, more customer orientation and staff loyalty
- Web development and management, including choice and management of providers, SEO, emailing, website analytics, online marketing, social media strategy, viral marketing campaigns, affiliate programs, web video productions, image database production and management
- Mobile marketing, mobile customer solutions, mobile workflow solutions development
- PR and customer relations management
- 24 hour marketing and sales support
- Tender and purchasing projects, including supplier management - you set the targets, we deliver the results
- Competitor watch
- Price watch
- Market research including mystery shopping
- Translations specific for aviation and tourism related content
- Training – fixed number, timing and content can be chosen (link to training) – including sales performance training, marketing training, customer service training for call centre, cabin, customer relations, sales, reception
- Any commercial questions you want to discuss with an expert? We offer 24 hour marketing and sales support
- Various customer management solutions
- Supplier management
- Software solutions
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Switzerland +41 79 927 4030
xxlsolutions
