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xxlsolutions
Improving your major asset - People - with XXLSolutions
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People are the major asset and key to succeed in today's competitive market environment. Happy staff will lead to happy customers. We are able to help out with short term ressource problems or with signficant improvements of your staff's quality of work and result delivery.We have the right solution for your problems:
We offer a full package – XXL People – to ensure that you introduce the right activities and measurements to manage your staff’s expectations. We also offer staff training for specific areas, coaching and team building – on the job, ad hoc or ongoing. Due to our detailed understanding of the different departmental tasks, we can support you with interviews to ensure that you get people with the right skills and knowledge. Overall training and general HR related options:
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However skillfully designed the incentive structure, a company "can do in the end very little to guarantee that staff would actually add to their dealings with customers that almost imperceptible measure of goodwill which elevates service from mere efficiency to tangible warmth.
Though one can inculcate competence, it is impossible to legislate for humanity. In other words, the airline's survival depended upon qualities that the company itself could not produce or control, and was not even, strictly speaking, paying for.
The real origins of these qualities lay not in training courses or employee benefits, but, for example, in the loving atmosphere that had reigned a quarter of a century earlier in a house in Cheshire, where two parents had brought up a future staff member with benevolence and humour - all so that today, without any thanks being given to those parents (a category deserving to be generally known as the true Human Resources department of global capitalism), he would have both the will and the wherewithal to reassure an anxious student on her way to the gate to catch BA048 to Philadelphia." (Alain de Botton, A week at the Airport, 2009)
Subject specific training options:
- Customer service training
- Understanding your customers' needs and building product and communication around this
- Customer relations management
- Network Development
- Pricing and revenue management
- Distribution strategies
- How to build successful ancillary revenue offerings
- Best practice network planning methodologies
- Affinity marketing and social media best practice strategies
- Options for successful successfulairline airline, airport and tourism organization websites
- Marketing & sales planning
- Campaign management
- How to evaluate successful campaigns
- Product development and product management
- Supplier management: marketing agencies, catering suppliers, IT providers and others
- Sales performance
