We offer a large portfolio of solutions for airlines to enhance the customer experience, save cost and / or increase revenues - and to simply transform the organisation:
From customer experience (including the digital customer experience), real time customer satisfaction measurement, contact centre, customer engagement and social media, loyalty and ancillary revenues to benchmarking, commercial and product strategy, state of the art network development, revenue management which fits the current environment, distribution and sales strategy and implementation, digital strategy and implementation including mobile, sales transformation and interim management as CCO for commercial.
We also help HR to digitalise their customer experience and recommend organisation structures fitting the new and dynamic environment. We help to develop a change management program and staff satisfaction measurement. We also build and recommend efficient development plans for staff based on online training classes via for example Coursera or iTunesU. In terms of mentoring we work with Everwise to develop the best possible program with the best fit. For training and out of the box thinking we also recommend the participation at business events, for example the Hamburg Aviation Conference. This boutique event brings aviation and hospitality together with other industries and science to think future. The key areas cover customer, technology and innovation as key success factors for today's organisations.