Airports have realised that they need to do things differently - we are there to help
Airports also compete more than ever with other airports - both for nonstop flights and as a choice for transfer.
We can help to set up direct customer engagement programs, via social media, a state of the art loyalty approach or other innovative means, thus also helping to generate relevant and interactive communication and subsequent sales.
We can help to develop a hands on customer experience review both for b2b and b2c customers. We can also help to transform the organisation into a customer focused and dynamic culture.
Digital and innovation are our speciality, and we can help to develop a digital roadmap and pragmatic and efficient eCommerce solutions.
We do process mapping of as is processes and help to design the future processes, taking account of current pain points and gaps for a future proof approach.
We also do regular benchmarking of airports and train stations globally in order to establish best practice and understand trends and the market context. We can use this experience to recommend the right way for a specific airport to differentiate themselves in their own market environment, and to ensure that they remain relevant and realise trends early. We also do tailor made benchmarks to solve specific questions and issues.
We recommend development programs for staff, including online learning sources such as Coursera and iTunesU. We also suggest mentoring programs via Everwise to develop the best fit for staff.