Posts in change management
Are airlines missing the trick?

Amazon, the world’s biggest online retailer has started domestic ticket sales in India, teaming up with OTA Cleartrip and offering better details for their Amazon Prime customers. Yet they do not own any of the expensive airline assets and regulatory problems - they just take the “cherry on the cake” and use their distribution power and offer convenience to travellers when booking with them.

According to Sebastian Mikosz, Group MD & CEO at Kenya Airways, during his keynote speech at CAPA Seoul, airlines operate in a highly regulated environment with high fixed costs. They should think more like digital retailers to achieve favourable distribution margins and customer data. “If we do not adopt an OTA (online travel agency) business model, we will become subdivision of technology companies” he said.

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Livestream "thinkfuture2019"

Welcome to the other kind of event - the reference for innovation in aviation & travel. Join board members, CEOs, thought leaders and innovators to think future - and make it happen.

In the old world, we got used to restrictions which technology and other constraints put on us. In the meantime it seems that everything is possible with technology - “no limits” anymore. But progress is still slow, and other obstacles seem to be in the way. And which developments do really make sense? What should we focus on.

Hear what you need to know to inform your decisions and to succeed in the current dynamic environment. Get inspired to take a different angle on areas you have been working on for many years. “think future” with us in - latest tech and trends, use cases from airports, airlines, rail, hospitality, maritime and other travel and tech stakeholders and thought leaders. Latest start up developments that could be of interest to inform your business agenda. We are the reference for innovation in aviation and travel.

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Our tailor made menu to make things happen in the digital age

We foster innovation and make things happen in the digital age for airlines, airports, rail, other travel, travel tech start ups. Our extensive expertise covers all commercial areas including customer experience and customer services, state of the art loyalty, product development, distribution and sales, customer driven revenue management and network development.

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Blockchain to turn the disruption process into an opportunity

TrustaBit is a start up that plans to address some of the issues facing travellers when their flight is cancelled or changed. They aim to mobilise the traveller, using blockchain technology to enable airlines to automatically issue vouchers to passengers when their flights are delayed, overbooked or canceled. The vouchers could then be used to book transportation, hotel stays, etc. in a safe and secure way, instantly. Customers are notified about disruptions prior to arriving at the airport via their preferred channel.

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The past is less and less a faithful mirror of the future

In the digital world RM has become even more important than before in terms of revenue creation and optimisation. Roles of sales, distribution and requirements for revenue management and pricing are changing as a result. 

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events to inform your transformation agenda & to get ready for the future

We participate in and / or organise webinars, strategic hackathons, tech, digital and retail events and do a lot of trend scouting to ensure we can be up to speed and support you to do things differently and to create your future.

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yesterday's wow quickly becomes today's ordinary

Jean-Louis Gassée did a nice extract from the 21 annual letters to shareholders by Jeff Bezos, CEO at Amazon. Bezos tackles questions such as why customer focus remains important, the fact that Amazon Prime subscriptions have topped 100M,.

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The five key technologies you need to know for travel retail to thrive

Ursula Silling, CEO & Founder of XXL Solutions - do things differently, talks about the 5 key technologies you need to know. She puts the technologies into perspective as an enabler for business targets.

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made by students: Our CEO Ursula Silling joins Board of Advisors at uniforce Consulting

Ursula about her new role and uniforce: "I believe strongly that it is more important than ever to approach problems differently and use the power of committed and engaged people - above all digital natives - to get ready for the future.

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Stores adopting online practices through AI

#CES 2018: Food store AI sees what you put in basket - making check out even simpler & giving information about the customer to the physical store similar to the online world; loyalty through convenience?

This is turned into reality by Aipoly, the most mentioned startup at #CES2018 on social media

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Need new thinking to do the right things for 2018?

You are realising you need new thinking just one week back in the office after start of the new year? Join us in Hamburg and inform your strategy with best in class innovators and thought leaders from airlines, airports, rail, other travel, technlogy and other industries. The annual event is organised by XXL Solutions. 

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blockchain made simple

Blockchain is the new kid on the block that everyone talks about. It seems to open huge new opportunities in aviation and travel alone. 

Yet when asking what blockchain is all about, many people have difficulties to grasp it.

The shortest explanation: Decentralized network with a memory / therefore unchangeable /secure data transfer

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Opportunities for aviation and travel in the age of the hyper-connected consumer

Facebook's net profit more than doubled to $3.6bn in the fourth quarter. The social network said it was on course to hit two billion users in the first half of 2017. The iPhone celebrates its 10th anniversary this year. 50% of the top ten companies with the highest market value are tech companies.

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