Amazon launches flights for sale in India. What will this mean for the future of travel - and airlines?Read More
Beyond airbnb - hospitality keeps reinventing themselves to create experiences - Hospitality is changing dramatically, incorporating changing customer behaviour and expectations. Technology enables digital experiences and new business models which would not have been possible before.Read More
Ursula about her new role and uniforce: "I believe strongly that it is more important than ever to approach problems differently and use the power of committed and engaged people - above all digital natives - to get ready for the future.Read More
In the times of Coursera, iTunesU and other online learning sources there is now also Everwise, identifying the best matches for mentoring on a global basis and providing an affordable integrated platform for talent development.
Users can establish development goals — or import them from their company’s HR system after a performance review — and track their progress against them. Assessments — including via the renowned Myers-Briggs indicator and Strengthsfindersprogram – are also incorporated into the platform so users can ostensibly gain a deeper understanding of their own strengths and weaknesses.
There is an “experience manager,” whose responsibility it is to help participants identify and prioritize their goals. Thousands of mentors from 70 countries and 130 industries are now volunteering to spend 10 hours over six months helping “thousands” of Everwise protégés. I am myself a mentor and have become a big fan of the approach and the platform. Companies pay a fixed monthly fee per employee.
Elizabeth Schillo, Vice President of Sales at Everwise will talk about talent development in a rapidly changing world at the Hamburg Aviation Conference 8 - 9 February 2017.Read More
Airlines rely heavily on ancillary revenues - but quite often the strategy is unclear. Traditional carriers act more in panic after years of discussion, thus reducing their customer proposition as examples of hand luggage only fares by British Airways, Lufthansa and more and more other legacy carriers and the recent switch to buy on board catering in cooperation with Marks & Spencer by British Airways shows.
Ancillary revenues are not ancillary any more, but technology and lack of innovation and focus in airlines create a lot of limitations. In the meantime, airports and other third parties try to get a piece of the cake - and customer insight.
Fundamental change is needed.Read More