Michael Kerkloh has served as President and CEO at Munich Airport International for 17 years. He has been a board member of #ACI Airport Council International for a couple of years, representing more than 500 airports in 45 European countries. And he served for six years as president of #ADV, the German Airports Association. According to TravelDailyNews Media Network he will retire by end of 2019, and the supervisory board has just agreed to start search for his successor.
We were honoured that Michael Kerkloh - in spite of his busy schedule, on the way back from a business trip to Moscow and Muscat - had joined us at our event in Hamburg in February this year. His insight, innovative ideas and vision did convey the picture of the ideal leader in this dynamic world.Read More
Don’t be afraid of leaving the comfort zone and experience how effective it is to work with agile suppliers
XXL Solutions` CEO Ursula Silling moderated a panel with four super innovative and super smart best-of-breed providers for the airline industry at the IATA AIR in Rome in October 2018. Alexander von Bernstorff at inteRES, Hélène Millet at Conztanz, Peter Schoeber at LHSystems and Urs Kipfer at Datatrans demonstrated how they could deliver more speed AND more innovation compared to one-stop-shop vendors, with smart solutions based on NDC and ONE Order..Read More
Managing disruption and customer service in the social age
Over 2 hours per day spent on social networks and messaging.Read More
#CES 2018: Food store AI sees what you put in basket - making check out even simpler & giving information about the customer to the physical store similar to the online world; loyalty through convenience?
This is turned into reality by Aipoly, the most mentioned startup at #CES2018 on social mediaRead More
Airlines rely heavily on ancillary revenues - but quite often the strategy is unclear. Traditional carriers act more in panic after years of discussion, thus reducing their customer proposition as examples of hand luggage only fares by British Airways, Lufthansa and more and more other legacy carriers and the recent switch to buy on board catering in cooperation with Marks & Spencer by British Airways shows.
Ancillary revenues are not ancillary any more, but technology and lack of innovation and focus in airlines create a lot of limitations. In the meantime, airports and other third parties try to get a piece of the cake - and customer insight.
Fundamental change is needed.Read More
Travel in the future should just be easy and convenient for all the parts yet fun and inspiring in terms of experience. Bringing magic back to travel - the technology is already there.Read More