Posts in customer experience
Our tailor made menu to make things happen in the digital age

We foster innovation and make things happen in the digital age for airlines, airports, rail, other travel, travel tech start ups. Our extensive expertise covers all commercial areas including customer experience and customer services, state of the art loyalty, product development, distribution and sales, customer driven revenue management and network development.

Read More
Blockchain to turn the disruption process into an opportunity

TrustaBit is a start up that plans to address some of the issues facing travellers when their flight is cancelled or changed. They aim to mobilise the traveller, using blockchain technology to enable airlines to automatically issue vouchers to passengers when their flights are delayed, overbooked or canceled. The vouchers could then be used to book transportation, hotel stays, etc. in a safe and secure way, instantly. Customers are notified about disruptions prior to arriving at the airport via their preferred channel.

Read More
Turning the luggage dilemma into an experience

The innovative start up Trvl Porter was among finalists at Travel Tech Con and awarded prize by XXL Solutions

Trvl Porter is a company transforming the way that people travel by eliminating luggage and lending a personalized, pre-styled wardrobe awaiting travellers at their destination, a taste of local design included.

Read More
Beyond airbnb - hospitality keeps reinventing itself to create experiences

Beyond airbnb - hospitality keeps reinventing themselves to create experiences - Hospitality is changing dramatically, incorporating changing customer behaviour and expectations. Technology enables digital experiences and new business models which would not have been possible before.

Read More
The past is less and less a faithful mirror of the future

In the digital world RM has become even more important than before in terms of revenue creation and optimisation. Roles of sales, distribution and requirements for revenue management and pricing are changing as a result. 

Read More
events to inform your transformation agenda & to get ready for the future

We participate in and / or organise webinars, strategic hackathons, tech, digital and retail events and do a lot of trend scouting to ensure we can be up to speed and support you to do things differently and to create your future.

Read More
yesterday's wow quickly becomes today's ordinary

Jean-Louis Gassée did a nice extract from the 21 annual letters to shareholders by Jeff Bezos, CEO at Amazon. Bezos tackles questions such as why customer focus remains important, the fact that Amazon Prime subscriptions have topped 100M,.

Read More
The five key technologies you need to know for travel retail to thrive

Ursula Silling, CEO & Founder of XXL Solutions - do things differently, talks about the 5 key technologies you need to know. She puts the technologies into perspective as an enabler for business targets.

Read More
made by students: Our CEO Ursula Silling joins Board of Advisors at uniforce Consulting

Ursula about her new role and uniforce: "I believe strongly that it is more important than ever to approach problems differently and use the power of committed and engaged people - above all digital natives - to get ready for the future.

Read More
Stores adopting online practices through AI

#CES 2018: Food store AI sees what you put in basket - making check out even simpler & giving information about the customer to the physical store similar to the online world; loyalty through convenience?

This is turned into reality by Aipoly, the most mentioned startup at #CES2018 on social media

Read More
Need new thinking to do the right things for 2018?

You are realising you need new thinking just one week back in the office after start of the new year? Join us in Hamburg and inform your strategy with best in class innovators and thought leaders from airlines, airports, rail, other travel, technlogy and other industries. The annual event is organised by XXL Solutions. 

Read More
blockchain made simple

Blockchain is the new kid on the block that everyone talks about. It seems to open huge new opportunities in aviation and travel alone. 

Yet when asking what blockchain is all about, many people have difficulties to grasp it.

The shortest explanation: Decentralized network with a memory / therefore unchangeable /secure data transfer

Read More
Opportunities for aviation and travel in the age of the hyper-connected consumer

Facebook's net profit more than doubled to $3.6bn in the fourth quarter. The social network said it was on course to hit two billion users in the first half of 2017. The iPhone celebrates its 10th anniversary this year. 50% of the top ten companies with the highest market value are tech companies.

Read More
Quo vadis Airline Revenues?

Airlines rely heavily on ancillary revenues - but quite often the strategy is unclear. Traditional carriers act more in panic after years of discussion, thus reducing their customer proposition as examples of hand luggage only fares by British Airways, Lufthansa and more and more other legacy carriers and the recent switch to buy on board catering in cooperation with Marks & Spencer by British Airways shows. 

Ancillary revenues are not ancillary any more, but technology and lack of innovation and focus in airlines create a lot of limitations. In the meantime, airports and other third parties try to get a piece of the cake  - and customer insight. 

Fundamental change is needed. 

Read More
Welcome to the future - now

Travel in the future should just be easy and convenient for all the parts yet fun and inspiring in terms of experience. Bringing magic back to travel - the technology is already there. 

Read More